Shipping Policy
At Marcus Market, we are committed to delivering your favorite merchandise promptly and efficiently. Here’s what you can expect when you place an order with us:
- Processing Time: All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.
- Shipping Rates & Delivery Estimates: Shipping charges for your order will be free unless its express shipping. Delivery times vary based on your location and selected shipping method.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
- International Shipping: We currently do not ship internationally yet.
Return Policy
We hope you love what you ordered from Marcus Market. However, if you are not completely satisfied with your purchase, here are the options for making a return:
- Return Period: You can return most items within 30 days of the original purchase date.
- Return Process: To return an item, place the item securely in its original packaging, and include your proof of purchase, and mail your return to our current address.
- Refunds: After receiving your return and inspecting the condition of your item, we will process your refund. Refunds are made to the original method of payment and will take a number of days to appear on your statement, depending on your card issuer's policies.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to our return address.
For more assistance, please contact us at email or call us. Our customer service team is available to help you make your shopping experience as enjoyable as possible.